Refund and Returns Policy

Your satisfaction is our priority.

At FitArts, we value your trust and want you to feel completely confident when shopping with us.
If for any reason you are not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

Products can be returned within 7 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original packaging.
Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

Opened or used health and wellness products
Items not in their original condition or damaged after delivery
Discounted or promotional items

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or damaged item).

4. Exchanges

If you received a damaged or defective product, please contact our customer service team within 48 hours of receiving your order.
We will replace the item at no additional cost to you.

5. How to Request a Return

Simply contact us via:
📧 Email: info@fitarts.com
📞 Phone / WhatsApp: +966510553191
Please include your order number, reason for return, and product photos (if applicable).

6. Important Notes

Refunds may take up to 10 business days depending on your payment provider.
FitArts reserves the right to reject returns that do not meet the above conditions.